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Posted by John Edrington on 2005-03-11 14:03:08
In recent months, the NOC has seen a sharp increase of people emailing our team members privately. When the e-mailís author is asked to email the NOC as a whole, responses have been anything from Oops, to Geez, I was only emailing a friend (who is being expected to use his/her NOC abilities in order to fix the problem).
You may email the NOC team at one of two addresses: firstname.lastname@example.org or email@example.com. Both email addresses go to exactly the same place, and while technically have specific purposes, you may use them however you wish. However, if you have an ACTDR Network Operations request or inquiry, please use one of the above official email addresses. Finally, when replying to a Network Operations Email, use Reply-To-All to ensure your email goes back to the whole team.
Members of the NOC team have been asked not to reply privately to requests. Why? For 2 reasons. First, so a member isn't overly stressed by the number of private emails he receives. Instead, they will ask you to send your request to the team. Second, so each request can be documented. That way any possible game-wide problems can be discovered and corrected quickly.
Thank you for your patience and understanding. If you have any questions or concerns, feel free to contact me at firstname.lastname@example.org.
ACTDR Network Operations Manager
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